Microsoft Teams for businesses: really get value from it

Almost every company with Microsoft 365 has Teams, but most only use it for video calls. It is like buying a car and only using it to listen to the radio. Teams, set up well, can organise much of your company's communication and files. We explain how to really get value from it.

What Microsoft Teams is, beyond the video call

Teams is Microsoft 365's collaboration tool. Yes, it makes video calls, but it is also the place where your team can chat, organise work by area, share and edit files together, and connect other applications. The idea is to have the conversation and the documents in the same place, instead of scattered across email, WhatsApp and folders.

What most people miss

• Teams and channels. Organise the company by departments or projects, each with its own space, conversations and files.
• Real shared files. Documents several people work on at once, with history and without twenty versions by email.
• Less internal email. Much of what goes by email today is better handled in a chat or a channel.
• Meetings with context. The video call, its notes and its files stay in the same channel.
• Integration. Phone (with 3CX or Teams telephony), tasks, and other apps connected in one place.

Why almost no one makes the most of it

It is not for lack of features, it is for lack of setup. Teams rolled out with no structure is a mess of loose chats, and people end up back on email. The key is to set it up sensibly: define the teams and channels, organise the files, set a few simple rules and train staff for ten minutes. That is adoption, and it is the difference between having it and using it.

How we do it

We help you structure Teams to fit your company and get your team to adopt it, within your Microsoft 365. You can see everything Microsoft on our Microsoft partner page, and if you are unsure between 365 and Google we compare them in Microsoft 365 vs Google Workspace.

Frequently asked questions

What is Microsoft Teams for in a company?

To bring communication and files together in one place: chat, calls and video calls, work by teams and channels, editing documents at the same time and integration with other applications. It goes far beyond the video call.

Is Teams included in Microsoft 365?

In most Microsoft 365 business plans, yes. The problem is usually not having it, but having it set up well and getting the team to use it.

Why does my company not get value from Teams?

Almost always because it was rolled out with no structure or training. With the teams and channels well defined, the files organised and a short training, usage changes completely.